Payments, refunds, and fair posting.

These terms cover employer payments and posting rules on Sira, operated by Ethio Digital Platforms PLC. They apply to employers who purchase job postings or subscriptions. Core seeker job browsing and applying are free; optional add-ons may have separate terms displayed before purchase.

1. Employer plans

Sira offers free and paid employer options. Current plans, prices in Ethiopian Birr (ETB), and included features (such as featured placement) are shown in the employer portal at the time of purchase. A plan begins when payment is confirmed.

2. Payment methods

Use only the methods presented in the current authorized checkout. Online payments may be processed through Chapa when enabled. Do not assume that a particular wallet or manual bank transfer is supported. Do not send money to an individual claiming to represent Sira without confirming the official purchase process.

3. Activation

Online payments activate once our payment provider confirms the transaction. If confirmation is delayed, contact support with your account email, payment reference, amount/currency and date. Do not immediately pay again, and never send full payment credentials or one-time codes.

4. Refunds

Because job posting is a service that begins immediately, fees are generally non-refundable once a posting is published or a subscription period has started. We will consider a refund or credit where:

• a payment was taken in error or duplicated;
• a technical fault on our side prevented the purchased posting or feature from being delivered; or
• a subscription is cancelled before any paid job credit in the new period was used.

Refund requests must be sent to support@carenavigatortech.com with your account email and payment reference within 14 days of payment. These terms do not limit refund or other consumer rights that cannot lawfully be excluded.

5. Subscriptions and cancellation

The validity period and included allowances are those shown at purchase. Do not assume automatic renewal or an in-portal cancellation feature unless the current checkout explicitly provides it. Contact support to discuss stopping a paid service or a refund request. We do not provide pro-rata refunds for partially used periods except as set out above or where required by law.

6. Employer posting rules

Employers agree that job posts will: describe genuine, current vacancies; be accurate and not misleading about role, pay, or location; comply with applicable Ethiopian labour and non-discrimination law; and not request payment or fees from job seekers. We may moderate, unpublish, or refuse posts that breach these rules, and may suspend accounts for repeated or serious breaches. Moderation decisions do not create a refund entitlement where a post breached these rules.

7. Receipts and tax

A receipt or payment confirmation is issued for each paid transaction. Prices are shown in ETB; any applicable VAT or tax handling is as stated at checkout. For formal invoices or tax documentation, contact support with your organization details.

8. Contact

Payment or refund questions: support@carenavigatortech.com. See also our terms of service and privacy policy.