Payments, refunds, and fair posting.

These terms cover employer payments and posting rules on Sira, operated by Care Navigator Technologies. They apply to employers who purchase job postings or subscriptions. Seeker use of Sira is free.

1. Employer plans

Sira offers free and paid employer options. Current plans, prices in Ethiopian Birr (ETB), and included features (such as featured placement) are shown in the employer portal at the time of purchase. A plan begins when payment is confirmed.

2. Payment methods

Employers can pay using the methods presented at checkout, which may include Telebirr and manual bank transfer. Bank transfer instructions (bank, account name, account number, and reference) are shown in the employer portal. Manual transfers are activated after we confirm receipt.

3. Activation

Online payments activate once our payment provider confirms the transaction. For bank transfer, posting credits or subscriptions are activated after the transferred amount is verified against the reference you provided. If confirmation is delayed, contact support with your payment reference.

4. Refunds

Because job posting is a service that begins immediately, fees are generally non-refundable once a posting is published or a subscription period has started. We will consider a refund or credit where:

• a payment was taken in error or duplicated;
• a technical fault on our side prevented the purchased posting or feature from being delivered; or
• a subscription is cancelled before any paid job credit in the new period was used.

Refund requests must be sent to support@carenavigatortech.com with your account email and payment reference within 14 days of payment.

5. Subscriptions and cancellation

Subscriptions renew for the period shown at purchase. You may cancel at any time; cancellation stops future renewal and access continues until the end of the paid period. We do not provide pro-rata refunds for partially used periods except as set out above.

6. Employer posting rules

Employers agree that job posts will: describe genuine, current vacancies; be accurate and not misleading about role, pay, or location; comply with applicable Ethiopian labour and non-discrimination law; and not request payment or fees from job seekers. We may moderate, unpublish, or refuse posts that breach these rules, and may suspend accounts for repeated or serious breaches. Moderation decisions do not create a refund entitlement where a post breached these rules.

7. Receipts and tax

A receipt or payment confirmation is issued for each paid transaction. Prices are shown in ETB; any applicable VAT or tax handling is as stated at checkout. For formal invoices or tax documentation, contact support with your organization details.

8. Contact

Payment or refund questions: support@carenavigatortech.com. See also our terms of service and privacy policy.